Voicemail Menu Options and Commands

Accessing the Voicemail Portal

You can access the voicemail portal from your university desk phone by pressing the voicemail button. Then, when prompted, enter your password and press #

From an alternate phone, such as a cell phone, dial 919-918-1818, and then enter your 10-digit phone number followed by #. You will be prompted for the mailbox ID and then enter your password and press#

Options For Main Menu Voicemail Box

Press 1 Access Voicemail Box

Sub Menu

To Listen to Messages, press 1 (Option not valid if you have voicemail forwarding to email enabled)
To Change mailbox busy greeting, press 2
To Change mailbox no answer greeting, press 3
To Change mailbox extended away greeting, press 4
To Compose/send new message, press 5 (Allows you to send the same message to multiple mailboxes without calling each number)
To Delete all messages, press 7
To access ComPilot Voice Portal , press * key
Repeat the Sub Menu, press # key

Press 3 Access Voicemail Greeting Menu (To record your Name)

Press 5 Record a New Announcement (Option only used for Hunt group, Auto Attendant and Call Center)

Press 8 Change Passcode

Press 9 Exit

Press # Repeat Menu

Options Within “Play Voice Message”

Press 1 Skip backwards 3 seconds

Press 2 Pause/resume Playback

Press 3 Skip forward 3 seconds

Press 4 Skip to beginning of message

Press 5 Play Message Envelope (the date and time the message was received, and phone number it was received from)

Press 6 Skip to end of Message

Options After Playing a Message

Press # Save Message

Press 7 Erase Message

Press 2 Repeat Message

Press 5 Play Message Envelope

Press 9 Additional options (Replay to Message and Forward Message)

Press * Go back to Previous Menu