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How to Reset Your Voicemail Passcode and/or Web Portal (Communicator) Password

  1. Go to: Clearspan Reset Password Request Form

 

2. Please choose two (2) of the three (3) authentication options: Enter in your User ID or Phone Number or Extension or Email address.

    • In the User Id box, enter your full number@ad.unc.edu (919xxxxxxx@ad.unc.edu)
    • In the Phone Number box, enter your 10-digit phone number (919xxxxxxx) without dashes or any characters.
    • In the Extension box, enter your 5-digit extension (xxxxx) without dashes or any characters.
    • In the Email address box, enter your UNC email address.

3. Click Send Request.

4. You will be redirected to a Reset Confirmation page, and an email will be sent to you with a confirmation number.

    • If you do not receive a confirmation email, it means that your phone number is not tied to your email address.  You must submit a ticket with Service Desk.

5. Enter the confirmation number you reserved and select the option you need.

Note: When resetting either the application password or the voicemail passcode, please be sure to meet the password/passcode requirements that are listed

    • Option 1: Reset Clearspan Application Password
      • Use for web portal account passwords.
      • This includes Communicator, Personal Web portal and Call Center Agent/Supervisor web portal.
    • Option 2: Reset Voice Portal Passcode
      • Use to reset your voicemail password.
    • Option 3: Reset Voice Portal Passcode AND Clearspan Application Password
      • Use to reset BOTH your web portal account password and your voicemail password. It will do the web portal password first, then the voicemail passcode.