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1. Go to: Reset Password Request

2. Please choose two (2) of the three (3) authentication options: Enter in your User ID or Phone Number or Extension or Email address.

    • In the User Id box, enter your full (
    • In the Phone Number box, enter your 10-digit phone number (919xxxxxxx) without dashes or any characters.
    • In the Extension box, enter your 5-digit extension (xxxxx) without dashes or any characters.
    • In the Email address box, enter your UNC email address.

3. Click Send Request.

4. You will be redirected to a Reset Confirmation page, and an email will be sent to you with a confirmation number.

    • If you do not receive a confirmation email, it means that your phone number is not tied to your email address.
    • Submit a Telecommunications Service Request (onyen and CFS account are required) to correct the email account.

5. Enter the confirmation number you reserved and select the option you need.

  • Option 1: Reset Clearspan Application Password
    • Use to change the Clearspan account password.
    • This includes Communicator, Personal Web portal and Call Center Agent/Supervisor web portal.
  • Option 2: Reset Voice Portal Passcode
    • Use to reset your voicemail password.
  • Option 3: Reset Voice Portal Passcode AND Clearspan Application Password
    • Use to reset BOTH your web portal account password and your voicemail password.
    • Selecting this option will update the web portal password first, then the voicemail passcode.

Note: When resetting either passcode, please be sure to meet the passcode equirements.

  1. Voicemail passcode requirements can be found under “Initial Voicemail Setup” instructions.
  2. Clearspan password Requirements can be found here: