Reset Your Password
1. Go to: Reset Password Request
2. Please choose two (2) of the three (3) authentication options: Enter in your User ID or Phone Number or Extension or Email address.
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- In the User Id box, enter your full number@ad.unc.edu (919xxxxxxx@ad.unc.edu)
- In the Phone Number box, enter your 10-digit phone number (919xxxxxxx) without dashes or any characters.
- In the Extension box, enter your 5-digit extension (xxxxx) without dashes or any characters.
- In the Email address box, enter your UNC email address.
3. Click Send Request.
4. You will be redirected to a Reset Confirmation page, and an email will be sent to you with a confirmation number.
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- If you do not receive a confirmation email, it means that your phone number is not tied to your email address.
- Submit a Telecommunications Service Request (onyen and CFS account are required) to correct the email account.
5. Enter the confirmation number you reserved and select the option you need.
- Option 1: Reset Clearspan Application Password
- Use to change the Clearspan account password.
- This includes Communicator, Personal Web portal and Call Center Agent/Supervisor web portal.
- Option 2: Reset Voice Portal Passcode
- Use to reset your voicemail password.
- Option 3: Reset Voice Portal Passcode AND Clearspan Application Password
- Use to reset BOTH your web portal account password and your voicemail password.
- Selecting this option will update the web portal password first, then the voicemail passcode.
Note: When resetting either passcode, please be sure to meet the passcode equirements.
- Voicemail passcode requirements can be found under “Initial Voicemail Setup” instructions.
- Clearspan password Requirements can be found here: