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Transferring Phone Calls

The two ways a call transfer can be performed are known as an “Attended Transfer” and “Blind Transfer”, also known as warm and cold transfer.

Attended Transfer: During an attended transfer, you will be placing your current call on hold and dialing the phone number you wish to transfer them to. When the transfer number answers, you will then be able to transfer your first call. An attended transfer assures that the transfer number answers, before you send your caller over.

Blind Transfer: When performing a blind transfer, your current call will be placed on hold. Upon entering the phone number that you wish to send your current call to, you will select “Transfer” or “Transfer Now”, which will immediately transfer your caller. This will transfer the caller, regardless of if the transfer number answers or does not.

CALL TRANSFER using PING (Desktop):

  • ATTENDED TRANSFER
    • Press the button with three dots while on a call, then press “Consult then Transfer”.

    • Type in the number that you would like to transfer the call to, or select it from your contacts. Select “Transfer”.

    • You will then establish a call with the number you are transferring the call to. When you are ready to connect the two calls to complete the transfer, press the “Complete Transfer” at the bottom of the call window.

  •  BLIND TRANSFER:
    • While on a call, select the 3 dots, then select “Transfer”

    • Enter the number you would like to transfer the caller to, or select it from your contacts. Then, select “Transfer”. The call will instantly be transferred.

CALL TRANSFER using Mitel 6867I Desk Phone:

 

  • While on a call, select “Transfer”

  • Enter the phone number you would like to transfer your caller to.
    • Select “Transfer” (yellow box) to perform a Blind Transfer – the call will transfer immediately. T
    • Select “Dial” (red box) to perform an Attended Transfer.
      • A separate call will be created between you and the transfer number.

      • Once the call connects (as shown above for Attended Transfer), step 2, select the original caller and then select “Transfer”. Your call has been transferred.