Communicator, a desktop software for voice calling from a UNC office phone number, and UC-One Connect, a mobile application, have reached their “End of Life/End of Support” status as declared by the service provider.

The new and improved client software, PING, developed by Clearspan, will replace both Communicator and UC-One Connect.

What does this mean to me?

• Starting August 1, 2024, all new requests for Communicator or UC-One Connect will be assigned PING.
• Existing Communicator and UC-One clients will continue to operate, though they will no longer receive support to maintain.
• The ITS Telecommunications (Voice Services) and Project Portfolio and Change Management (PPCM) teams are working together to plan a phased transition to replace PREMIUM Communicator (Desktop) and UC-One connect (mobile) clients with PING.
  • More information will be provided soon, including a schedule for conversion.
• BASIC Communicator will be removed and will not be replaced with PING.
• Customers using the BASIC Communicator to manage the Remote Office feature can continue to do so using the Clearspan User Portal.
  • Customers can select the Remote Office link at https://go.unc.edu/telecommunications/ for instructions on how to manage this feature without BASIC Communicator.
• Existing PREMIUM Communicator and UC-One clients can be upgraded to PING at any time by submitting a Telephone Service Request.
  • There is no cost to change.
• Existing BASIC Communicator clients can be upgraded to PING at anytime by submitting a Telephone Service Request.
  • There is a one-time cost to upgrade. See Rates for information.