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The University’s phone service is moving from Verizon to AT&T. When our contract ends in 2023, Verizon is discontinuing the service we use. This gave us the opportunity to evaluate other providers, save money, and provide additional features that support mobile and remote work settings.

Impact of the Change

The move affects all campus phone lines, such as fax lines, conference room phones and main lines.

Benefits

Some benefits are:

  1. The new service enables faculty and staff to use their computer and cell phone to receive and make calls from anywhere using a UNC phone number.
  2. Faculty and staff can choose to have voicemails sent to email. (Keep in mind that you may be receiving sensitive information and all University emails, including voicemail to email, are subject to public records requests.)

Timing

infographic listing the scope of the current move which is 3,264 phones in 27 buildings and 31 divisions. Image of a business phone in the top right corner, the middle section has an image of campus buildings and the lower right corner has a word decorative listing of the division names
Current Group of Phones Scheduled to be Moved August 2021

Beginning in early May 2021, we started moving phone lines, by building, in groups of approximately 2,500. If everything goes according to plan, it takes about 55 business days to move a group of phone lines. The projected end date for the first group of phone lines is late August.

You can see the buildings that are currently being moved, the ones that are up next, and the ones that have already moved on the Schedule of Buildings Moving to the New Phone Services page.

High-Priority Users

While our team is moving phone lines, we will still work on tickets and high-priority use cases, though there could be a longer wait period based on the complexity of the request, workload, and resources.