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Welcome to TELECOMMUNICATIONS!

If you are searching for Telecom, Voice or Phone Services, you are at the right place!

Onyen is required to submit a service request.

CFS account is required when submitting a ticket for “Billable Services”.

Billable Services to include:

  • Add a new phone line

  • Add a new voicemail

  • Add a softphone (desktop and mobile)

  • Add a new pager
  • Change/Update a pager feature

  • Call center

  • Request a technician to move a device

  • Voicemail phone tree updates

  • remote network connectivity requests

Non-billable Services to include:

  • Consultation

  • Change/Update Voicemail or Caller ID

  • Reassign a phone to a new user

  • Activate a data port so you can move your own phone

  • Disconnect services

For information regarding mobile phone service see the Mobile Device Stipend Policy.

Communicator, a desktop software for voice calling from a UNC office phone number, and UC-One Connect, a mobile application, have reached their “End of Life/End of Support” status as declared by the service provider.

The new and improved client software, PING, developed by Clearspan, will replace both Communicator and UC-One Connect.

What does this mean to me?

  • Starting August 1, 2024, all new requests for Communicator or UC-One Connect will be assigned PING.
  • Existing Communicator and UC-One clients will continue to operate, though they will no longer receive support to maintain.
  • The ITS Telecommunications (Voice Services) and Project Portfolio and Change Management (PPCM) teams are working together to plan a phased transition to replace PREMIUM Communicator (Desktop) and UC-One connect (mobile) clients with PING.
    • More information will be provided soon, including a schedule for conversion.
  • BASIC Communicator will be removed and will not be replaced with PING.
  • Customers using the BASIC Communicator to manage the Remote Office feature can continue to do so using the Clearspan User Portal.
  • Existing PREMIUM Communicator and UC-One clients can be upgraded to PING at any time by submitting a Telephone Service Request.
    • There is no cost to change.
  • Existing BASIC Communicator clients can be upgraded to PING at anytime by submitting a Telephone Service Request.
    • There is a one-time cost to upgrade. See Rates for information.

The UNC Campus phone system is currently supported by an AT&T Virtual Private Network and Clearspan (formerly Mitel), a carrier-grade, cloud, voice solution;  packaged and branded by AT&T as Hosted Voice Services.

Voice over Internet (VoIP) phone lines – 15,000 +/-

  • 5,600 desktop soft phones.
  • 1,000 mobile soft phone apps.
  • 126 hunt groups.
  • 156 voicemail automated attendants.
  • 5 Call Centers.

Emergency Phone lines – 2,000+ phone lines

  • 723 – callboxes, elevators, area of rescue devices.
  • 700 – emergency alarm lines (fire, security, freezer, etc.).
  • Department alarm lines.
  • UNC Healthcare elevator and other alarm lines.