TELECOMMUNICATIONS
Welcome to TELECOMMUNICATIONS!
If you are searching for Telecom, Voice or Phone Services, you are at the right place!
- Submit a telecommunications service request to add or make changes to the any of the services below.
Onyen is required to submit a service request.
CFS account is required when submitting a ticket for “Billable Services”.
Billable Services to include:
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Add a new phone line
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Add a new voicemail
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Add a softphone (desktop and mobile)
- Add a new pager
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Change/Update a pager feature
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Call center
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Request a technician to move a device
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Voicemail phone tree updates
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remote network connectivity requests
Non-billable Services to include:
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Consultation
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Change/Update Voicemail or Caller ID
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Reassign a phone to a new user
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Activate a data port so you can move your own phone
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Disconnect services
For information regarding mobile phone service see the Mobile Device Stipend Policy.
Communicator, a desktop software for voice calling from a UNC office phone number, and UC-One Connect, a mobile application, have reached their “End of Life/End of Support” status as declared by the service provider.
The new and improved client software, PING, developed by Clearspan, will replace both Communicator and UC-One Connect.
What does this mean to me?
- Starting August 1, 2024, all new requests for Communicator or UC-One Connect will be assigned PING.
- Existing Communicator and UC-One clients will continue to operate, though they will no longer receive support to maintain.
- The ITS Telecommunications (Voice Services) and Project Portfolio and Change Management (PPCM) teams are working together to plan a phased transition to replace PREMIUM Communicator (Desktop) and UC-One connect (mobile) clients with PING.
- More information will be provided soon, including a schedule for conversion.
- BASIC Communicator will be removed and will not be replaced with PING.
- Customers using the BASIC Communicator to manage the Remote Office feature can continue to do so using the Clearspan User Portal.
- Customers can select the Remote Office link at https://go.unc.edu/telecommunications/ for instructions on how to manage this feature without BASIC Communicator.
- Existing PREMIUM Communicator and UC-One clients can be upgraded to PING at any time by submitting a Telephone Service Request.
- There is no cost to change.
- Existing BASIC Communicator clients can be upgraded to PING at anytime by submitting a Telephone Service Request.
- There is a one-time cost to upgrade. See Rates for information.
The UNC Campus phone system is currently supported by an AT&T Virtual Private Network and Clearspan (formerly Mitel), a carrier-grade, cloud, voice solution; packaged and branded by AT&T as Hosted Voice Services.
Voice over Internet (VoIP) phone lines – 15,000 +/-
- 5,600 desktop soft phones.
- 1,000 mobile soft phone apps.
- 126 hunt groups.
- 156 voicemail automated attendants.
- 5 Call Centers.
Emergency Phone lines – 2,000+ phone lines
- 723 – callboxes, elevators, area of rescue devices.
- 700 – emergency alarm lines (fire, security, freezer, etc.).
- Department alarm lines.
- UNC Healthcare elevator and other alarm lines.