Skip to main content

Locate the Download at:

https://clearspancloud.com/software-and-applications/

  • Select the appropriate desktop application for Windows, Mac (Intel Based) or Linux.
    NOTE: If you are using a silicon based Mac, you will need to install this download

    •  Select the executable file.
  • Select Sign-In.
  • Enter the custom config domain provided to UNC: uncch.clearspanuc.com

Select for screenshot of PING download options for Windows, MAC and Linux.     Select for screenshot of PING Sign In.     Select for screenshot of where to enter the custom config domain and the domain name for PING.

 

  • *DO NOT ENTER* Username and Password at Sign in.
  • SELECT “Continue with SAML”.
    • UNC has enabled single sign-on (SSO) for authentication with PING. 

 

  • Enter ONYEN and password or Carolina Key Sign In.

  • Select “Continue”.

Select for screenshot of selecting the "Continue" button during the PING sign-in process.

  • Ping is now activated and you have arrived at the home page.

Select for screenshot of PING home page.

Using the browser on the mobile device, locate the download at:

https://clearspancloud.com/software-and-applications/

OR

Scan the applicable QR Code below.

   Select for iOS bar code to scan for access to the iOS download of PING.Select for Android bar code to scan for access to the iOS download of PING.

  • Complete the download.
  • Open the app and select “Enter custom config domain”.
  • Enter the custom config domain provided to UNC: ping.uncch.clearspanuc.com

**Screenshots below are iPhone with iOS:

   Select for screenshot of iOS Sign In for PING mobile device. Select for screenshot of where to enter the custom config domain name in PING iOS mobile device.

 

  • *DO NOT ENTER* Username and Password.
  • SELECT “Sign In with SAML”.
    • UNC has enabled single sign-on (SSO) for authentication with PING. 

Select for screenshot of Log In with SSO (SAML) for PING mobile device - iOS.

  • Enter ONYEN and password.

Select for screenshot of Single Sign-On for PING mobile device - iOS.

  • Select “Continue”.

Select for screenshot of where to select Continue during Sign-In for PING mobile device - iOS.

  • Ping is now activated.
  • If the app asks for permission to access your microphone, select *ALLOW*.
    • If you deny permission to access the microphone of the mobile device, callers will not be able to hear you.
    • If you denied permission during setup, you can turn on the microphone by going to settings and finding the PING app.
      • See screenshot below (iPhone).

Select for screenshot of Settings in iOS mobile device for managing the Microphone for PING - on or off.

Open Browser and go directly to:

https://uc.clearspanuc.com

  • No download required.
  • PING has been certified with Google Chrome.
    • Other common browsers work but have not been certified.

Go to Desktop for instructions on how to sign-in with Single-Sign on (SSO).