Clearspan Call Center
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Rates
- The Clearspan Call Center solution is a flexible and feature-rich system for managing inbound calls: The solution offers Automatic Call Distribution (ACD) with sophisticated call routing and queueing, voice messaging, automated attendant, desktop clients, and monitoring and reporting for complex call center environments.
- The solution supports virtual call centers with agents in different locations: A call center group can include any user, regardless of their location, and inbound calls can be efficiently routed to the most appropriate agent based on various criteria.
- The solution provides customized audio greetings and announcements for callers: Callers can receive custom greetings and announcements based on the dialed number (DNIS) when they reach a call center, when they are waiting in a queue, or when they are rerouted to alternate locations. Agents can also hear a whisper announcement before being connected to the caller.
- The solution supports Premium call center: The Premium call center is designed to support flexible routing options and agent availability states, in addition to providing the most advanced set of routing and call management options, such as multiple DNIS numbers, agent skill levels, disposition codes, outbound calling, and silent monitoring.
- The solution includes intuitive agent and supervisor clients: The agent client allows agents to set their availability states, escalate calls to a supervisor, and auto-answer calls. The supervisor client allows supervisors to view and change agent states, silently monitor or barge in on calls, monitor queues and agents, and generate on-demand reports.